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When to book my safaris?

It is better to book as far in advance as possible to ensure availability of rooms and other services at the time you wish to travel, especially during the peak seasons (July & august and Christmas time). This is especially important for those wishing to travel on private custom safaris and those adding extensions to the scheduled trips.

Where do the safaris start and finish?

Northern circuit safaris usually start and finish in arusha while southern circuit safaris start and finish in Dar es salaam. However, we can provide pickup services from other cities like Moshi.

What is included in a safari?

Each safari is tailor made so there are always services/tours that would be added to the exclusions of a specific safari, like flights, hotels, balloon flights, etc. However, each safari has, at least, the following inclusions:
*Accommodation during safari as detailed (full board)
*All national park entrances
*Unlimited water and unlimited mileage during game drives.
*Donations and payments to local community projects.
*4×4 game drive vehicle with an assurance of window seats for all passengers.
*Trained English/French speaking driver tour guide.
*Back-up and logistical support from our Safaris Team.
*All current taxes subjected to the whole package.
*Picnic and lunch boxes.

What is excluded in a safari?

*International Flight
*Accommodation on The first night on your arrival and last night after safari (book with us)
*Airport transfers (book with us)
*Hot and cold drinks
*Cigarettes, Tips and Sleeping bags (if camping)
*Hot Air Balloon ride over Serengeti, book with us for USD 500 per person.
*Flying doctors insurance, we can arrange for USD 35 per person.
*Tips not included
*And all not mentioned in the itinerary above.

What should i bring for the safari?

We recommend bringing:
* Khaki, green, beige and neutral colors (dark blue and black clothing should be avoided as it attracts tsetse flies)
* Shirts with long sleeves (even in summer, as protection from the sun, mosquitoes and tsetse flies)
* T shirts
* Shorts or a light skirt
* Jeans or safari trousers for evenings and cooler days
* A jacket and sweater are recommended for early morning and evening game drives
* Lightweight water-proof jacket
* Swim and beachwear
* Comfortable walking shoes
* Sun block, sunglasses, hat, moisturizer and lip-salve are all essentials
* Strong but natural insect repellent
* Camera equipment
* Good quality safari clothing is available in safari shops
* Bath towels and emergency toilet paper (only if you do a budget safari.
Otherwise the hotels will provide the towels).

What are the method payments available?

Once we have designed your itinerary (only safari or also including transfers, flights, hotels in town, etc.) We will send you a contract with everything. We require a down-payment which can be paid via bank transfer. The remaining payment can be paid using the same method or, if you prefer, can be made once you arrive in Tanzania, in cash.

Are you able to accommodate food restrictions, preferences or specific diets?
Yes, it does not matter if you do a budget camping safari or upgrade to a higher level of accommodation, we are able to accommodate any specific request (vegetarian, vegan, halal, kosher, paleo, gluten-fee, specific allergies, etc.). These are very common requests and not an issue at all.

What are your cancellation policy?

•    When the cancellation is done in a period of over 60 days of the safari/tour, the payment will be refunded minus the Bank/ transfer fee.
•    When the cancellation is done in a period between 30 days and 60 days of the safari/tour, 50% of the payment will be refunded.
•    When the cancellation is done in a period between 14-29 days of the safari/tour, 25% of the payment will be refunded.
•    When the cancellation is made in a period of less than 14 days to the safari/tour date, then the payment is NON-REFUNDABLE.

Will I be able to use foreign currency?

The local unit of currency in Tanzania is Tanzanian Shilling (tsh) which is convertible freely for US Dollar, Euro and other currencies within Tanzania. There are several places in Tanzania you can exchange your money/traveller’s cheques but it is advisable that you exchange your money only in hotels, banks, bureau de change and your tour operator to avoid inconveniences and being coned
It is illegal to export more than a small amount of Tanzanian Shilling. Many items or services are priced and paid for in US Dollar, so do not convert more funds into the local currency than you may need for incidental expenses.

What is the difference between accommodation levels?

When you contact us for a quote, we will provide you different levels of luxury for your safaris. The most different one is the standard one, which is included in the daily price of the safari. It normally refers to public campsites where we will bring our own tents (you do not need to put them up, our staff will do it for you), camping equipment (sleeping bags, pillows, mats, sheets, etc.), a cook to prepare your meals, food and cooking equipment.
Now, if you upgrade to any other level of accommodation, the level of comfort will increase drastically. On any level above the basic one, you will stay in private tented camps or lodges, with large tents or rooms with plenty of space, real beds, private en-suite toilets and showers. In this case, we will not send a cook with you because all the meals will be prepared by the camps/lodges (full board is always included).
There will be more than one option for upgrades, ones more expensive than the others, but they will all have beds and en-suite bathroom as mentioned above. The main difference between further higher levels of luxury will be the comfort level, the quality of the tents/rooms, decoration, service level, quality of the restaurant, location of the camp/lodge in the park, etc. The higher the level, the more comfort and luxurious your stay will be.

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